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  Frequently Asked Questions 
 
Payment Options
1. How can I place an order for a Paid Membership with Re-marriage.com?
2. What are the different ways of payment accepted by Re-marriage.com?
3. Can I pay online using my credit card?
4. Is online Credit Card payment on Re-marriage.com secure?
5. What types of credit cards are accepted for payment?
6. Can I pay using a Debit Card?
7. I placed an order, and afterwards I was given an Order ID. What is an Order ID?
8. How long does it take to activate my matrimonial account after I place an order?
9. How can I change my contact information?
9. What is the refund policy of the Re-marriage.com matrimonial service?
I read the FAQ's, but still cannot find the answer to my questions.
In this case, please write to Customer Support, about your question/problem and our support team will respond to you within 24 hours.
 
Payment Options
1. How can I place an order for a Paid Membership with Re-marriage.com?
To order a paid membership, please follow the following steps:
Login to your Re-marriage Account.
Click on Membership Plans Under My Memberships on the left of your screen and chose the appropriate Paid Membership.
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2. What are the different ways of payments accepted by Re-marriage.com?
Re-marriage.com offers you wide-ranging easy payment options. Depending on your convenience you can choose the payment options available while placing an order.

Click here to see our Payment Options
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3. Can I pay online using my credit card?
Yes you can. We accept all leading credit cards. Your card will be charged in Indian Rupees and will reflect the foreign currency amount based on the exchange rate for that day. Click here to pay online
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4. Is online Credit Card payment on Re-marriage.com secure?
Yes, 100% Secure! Your credit card information is entered on a Secure Server using SSL Technology and 128 Bit Encryption which is one of the highest level of security provided by websites. The information is transmitted in an encrypted fashion to our payment gateway and your card is charged online. Finally, to provide the highest level of security, we do not store your credit card information on our online server at any time.
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5. What types of credit cards are accepted for payment?
We accept all leading credit cards, including Master, Visa, Amex, Diners Club cards and more.
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6. Can I pay using a Debit Card?
Yes, you can pay using your Debit Card. We would like to caution you that some banks that issue Debit Cards do not allow online Debit Card payments. So please check with your bank.
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7. I placed an order, and afterwards I was given an Order ID. What is an Order ID?
The Order ID uniquely identifies the matrimonial order placed by you. After you are given the Order ID, be sure to make a note of it and save it for later reference. When you correspond with the Customer Support team at Re-marriage.com your Order ID will help the team to quickly track your order details.
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8. How long does it take to activate my matrimonial account after I place an order?
If you pay for the order using a credit card, then the account is activated within 12 hours. But if you pay using a cheque, demand draft or a bank draft then the account is activated within 5 working days.
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9. I have already paid for my paid membership but my matrimonial account is still not active. Why?
If you have sent us your payment via demand draft it is possible that we have not received the payment yet. Your Paid Membership will be activated only once we receive the payment. We will notify via email once we receive payment and activate your Paid Membership. So please be patient. Optionally, if you made payment via your credit card online, and your account is still not active, then it is possible that we suspect a violation of our service agreement or require some more information from you. Also, it sometimes takes upto 12 hours for notification to reach us. Once again, we will get in touch with you via email regarding the status of your account so please be patient.
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10. What is the refund policy of the Re-marriage.com matrimonial service?
Since Re-marriage.com allows it's members to communicate with other members before they pay, we generally do not refund membership fees. This policy while providing value for money for Re-marriage.com members also ensures that the company is protected. Any exceptions to this policy will be made at the sole discretion of Re-marriage.com management.
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